Fraud Awareness

Your security is important to us

Reliance Bank cares about your financial security and we are committed to protecting your personal information. In order to maximize your safety and minimize your exposure to others who do not have your financial security in mind, please review the following links. These links provide you with important information about how to protect your personal information.

  • Type your internet banking URL +

    Always access our internet banking by typing the correct URL (http://www.reliancebankstl.com) into your browser. Never click on a link in an email to take you to a website or enter personal details either in the email or website.
  • Password Security +

    You should always be wary if you receive unsolicited emails or calls asking you to disclose any personal details or card numbers. This information should be kept secret at all times. Be cautious about disclosing personal information to individuals you do not know. Please remember that we will never contact you directly to ask you to disclose your password information.
  • If it sounds too good to be true... +

    It probably is. Don't be conned by convincing emails offering you the chance to make some easy money. As with most things, if it looks too good to be true, it probably is. Be cautious of unsolicited emails from oversea - it is much harder to prove legitimacy of the organizations behind the emails.
  • PC Security +

    It is important to use up-to-date anti-virus software and personal firewall. If your computer uses Microsoft Windows, it is important to keep it updated via the Windows Update feature, equally if you use another operating system you should check regularly for updates. Ensure you also regularly patch Java and Adobe products. These items are frequently updated because of vulnerabilities and hacker use of those vulnerabilities to install malware on your computer. Consider using a single computer for your online banking and restrict other uses on it.
  • Avoid Public Wireless Internet Access +

    You should be vigilant if you use internet cafes or a computer that is not your own and over which you have no control. Hackers and identity thieves often monitor these networks or install malware to capture your login credentials.
  • Keep your identity private +

    Your identity can be easily stolen offline as it can online. It is important that you comply with your instructions about destroying expired bank cards. DO NOT write down your Username and Password and leave it next to your computer. DO NOT cache your online banking passwords. DO NOT use the same password for online banking that you use for any other website that may be compromised and thieves now have your internet banking password. You should also consider using a crosscut shredder to destroy bank and other statements that may contain sensitive personal information. Use a complex password that is not easily guessed. It should not contain full names or works and include special characters and be at least 8 characters long.
  • Check your statements +

    It is important to check your statements regularly; a quick check will help identify any erroneous or criminal transactions that might have been performed on your account without your knowledge.
  • Check your banking session is secure +

    When understanding any banking on the internet, check that the session is secure. There are two simple indicators that will tell you if your session is secure. The first is the use of https:// in the URL.  Some browsers such as Mozilla Firefox change the color of the url window when you are in a secure session. The other indicator is the presence of a digital certificate represented by a padlock or key in the bottom right hand corner.
  • Check for Spyware\Malware +

    In addition to being protected by using up-to-date antivirus software you should also regularly use software to remove spyware from your computer, as these programs record information about your internet use and transmit it without your permission. In some circumstances this can compromise your PC security. Remember current anti-virus software does not catch 100% of every virus. Consider utilizing multiple programs to regularly scan your computer.
  • Ensure you log off properly +

    It is important to completely log out from your internet banking session; simply closing the window you performed the transactions may not close the banking session. If your computer is infected with a Trojan, your session may become hijacked by a criminal and financial transactions may be performed without your knowledge.  It is also advisable to disconnect from the internet if you are not planning to use it.
  • Lost or Stolen ATM and Debit Cards +

    To report your Reliance Bank ATM or Debit card as lost or stolen, contact our card support center at 1-800-472-3272. Please have the following information available when you call to report your card as lost or stolen. You will be asked a series of questions, and having the information available may be helpful. Name on the card, exactly as it is embossed on the plastic Full address of the card owner Account number Daytime phone number Reason the card needs the status changed to "Hot" Last 4 digits of the card number for verification purposes
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